Insurance
Expedico Logistics maintains insurance arrangements appropriate to the two-person home delivery services we provide.
Our insurance cover is designed to support the protection of goods in our care, our retail partners, customers, employees and the public while we carry out delivery operations.
Our Cover
Subject to the terms, conditions and exclusions of the relevant policies, Expedico Logistics maintains:
Goods in Transit Insurance
Cover for goods while they are being transported in connection with Expedico delivery services.
Cover: up to £50,000 per vehicle
Public Liability Insurance
Cover for certain claims arising from accidental injury to third parties or accidental damage to third-party property in connection with our operations.
Cover: £5,000,000
Employers' Liability Insurance
Cover in respect of qualifying claims involving employees in connection with their work for Expedico Logistics.
Cover: £10,000,000
Confirmation of Insurance
Retailers and manufacturers may request evidence of relevant insurance cover as part of their account setup or supplier approval process.
Certificates of insurance can be provided to approved retail partners on request.
Please contact:
Claims
If loss or damage occurs in connection with an Expedico delivery, the retailer should notify Expedico as soon as reasonably possible and provide sufficient information for the matter to be investigated.
Claims should be submitted to:
Where applicable, we may request supporting information such as:
- the Expedico order or consignment reference;
- photographs of the item, packaging or affected property;
- details of the loss or damage;
- purchase invoices or evidence of value;
- customer correspondence; and
- any other information reasonably required to investigate the claim.
Expedico will review the circumstances of the delivery and, where appropriate, refer the matter to the relevant insurer or insurance provider.
The existence of insurance does not mean that every claim, loss or incident is automatically covered. All claims remain subject to the applicable Retailer Service Agreement and, where relevant, the terms, conditions, limits, exclusions and excesses of the applicable insurance policy.
Retailers should not admit liability, agree compensation on behalf of Expedico or arrange disposal or repair of damaged goods where doing so could affect investigation of the claim, unless Expedico has agreed otherwise.
Important Information
Insurance cover is subject to the terms, conditions, limits, exclusions and excesses contained within the relevant insurance policies.
The information on this page is provided as a general summary only and does not amend, replace or extend the terms of any insurance policy.
For confirmation of cover relating to a particular service, consignment or contractual requirement, please contact Expedico Logistics before the service is arranged.
Expedico Logistics is a trading name of Expedico Ltd
Company No. 16711718